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RETURN/EXCHANGE/REFUND

RETURN/EXCHANGE/REFUND Policy

The entire amount of the returned product (excluding shipping costs) will be credited to the coupon code. This coupon has a lifetime validity and can be used for a future purchase on modacaso.com. If you are looking for a refund in your bank account please send us mail at support@modacaso.com.

Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.

Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self shipped returns, please use a reliable courier service. Cost of sending the shipment to us would be borne by you or if you want, we can get the product picked up from your place (subject to availability from logistics partner) and can deduct the charges (Rs 60) and can issue the credit note of the balance amount.

Once your return is received by us, the quality will be checked. This is subject to your return having met the requirements of being unused and returned with original packaging and tags in place and returned within 48 hours of delivery.

Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.

A notification with the status of return will be sent you within 48-72 working hours from the date of receiving the item. 

This Policy will change as per the Promotion policy during any promotion.

Please note that due to hygiene concerns, Face Masks & Hair Accessories cannot be exchanged/returned.​

Please note that this process might take 7 to 10 working days.

Cancellation Policy

For some reason if you do not wish to proceed with the order, inform us by sending an email at support@modacaso.com along with your order id.

We will cancel your order and will issue a credit note for the equivalent purchased amount.

No cancellation would be entertained for the dispatched orders.

Refunds as account transfer.

If you are looking for a refund in your bank account, the following charges will be deducted from the purchase amount:

  • COD charges / Transaction charges of 2% of the transaction value.
  • Fixed Logistics, handling & packing charge of Rs. 150/- per product if the reverse pickup is scheduled by modacaso.
  • Alternatively, the customer can chose to ship the product to modacaso HQ by any courier service of thier own choice to avoid paying the above-mentioned charge of Rs. 150/-.

COVID-19

Considering the current lockdown situation, we are open for Prepaid Orders only. As per the latest government guidelines, we are currently shipping to all Orange, Red and Green Zones. Orders for containment Zones will be dispatched as soon as they are announced Orange/Green/Red. Please note that the standard delivery period for orders is extended to 7 to 14 working days, depending upon your zone and area restrictions. You will be notified via email and text message as soon as the order is processed.

For some reason if you wish to cancel your Pre-Paid order, write us at support@modacaso.com. Please note that a payment gateway charge of 5% will be deducted from your total refund amount.

 

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